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What Makes Good Customer Service?

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indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor serviceEntrepreneurs and business leaders naturally respond with attempts to improve performance.

Yet these initiatives are often top-down and heavy-handed. For instance, poor service mitigation may include overuse of scripts, the opposite of the personalized service we all crave.

Worse, it leaves company associates frustrated and lacking personal commitment. No wonder Mercer recently found that customer service leads other industries in.Whether a manager or sole proprietor, there are practical steps you can take to address these issues.

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