Have you ever sent a text message only to have it misinterpreted by the person reading it? Happens all the time. Have you ever given a presentation that you were totally prepared for only to have it fall flat?
Happens all the time. Have you ever had someone ask you something like, “Why are you mad?” when you were not at all mad? Happens all the time.What is going on with these communications?
The answer is the difference between knowing your message and delivering your message; those are two very different things.Effective communication is about using both.One of the main causes of miscommunication with the spoken word has little to do with the words themselves.Read more on addicted2success.com