customers in your business every day (up to 6.9 million in the UK [1] and 56.7 million in the USA [2]), because the business isn’t accessible to people with disabilities.Not only is this excluding potential customers and perpetuating inequality and prejudice, it’s also, in many cases, potentially contravening the law.
Big stuff, big consequences.There are so many different types of disabilities that you may meet, just as there are so many different non-disabled customers with different needs.
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