This kind of subtle transformation is what shapes the team on a daily basis and fosters incredible growth.Since its breakthrough as a term thirty years ago, emotional intelligence, or EQ, has taken its place not only as the runner-up, but as the indispensable partner of IQ — intellectual quotient or intellectual intelligence.
However, you’ll find its power of transformation still a lot more discussed in personal and intra-team environments and relationships than in leadership practices.For Joel Knutson, a Customer Experience Executive at global entertainment company EA, and a team leader with over two decades of experience in the entertainment software industry, one of the staples of building transformational leadership has been.
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